Proof in the partnership

June 23, 2022

‘Better together’ is the unofficial mantra of My Support Australia, a people-focused organization providing participant-centered health care support right across Gippsland.

“We aim to be two things – a service provider of choice and an employer of choice,” explains My Support Australia CEO, Sophie Morell. “We put people at the heart of everything we do. That’s why we chose CCG as our training provider. It’s a true partnership, designed to give our staff the very best skills, knowledge and experience so that they can support our clients to live their best life.”

My Support Australia currently has five trainees enrolled with CCG, each completing the Certificate III in Individual Support qualification. For the organisation, CCG’s flexible approach to training has been a real benefit for the team.

“We love that CCG not only provides training for trainees in the workplace, but welcomes them into the classroom, too,” Sophie said. “This has given our staff, who normally work independently in a home care setting, the invaluable opportunity to learn together. They can share their ideas and experiences with one another, build team connections and rapport, and deepen the skill set they are developing on the job.

“There is also support and understanding for our team members when they need to take time out of the classroom to meet the needs of our clients,” Sophie continued. “The trainers make time to catch up with them and ensure that they have everything they need to succeed. The flexibility and assistance CCG offers enables us to provide better outcomes for our clients.”

According to Sophie, My Support Australia has been so pleased with the quality of training provided that they have also partnered with CCG to provide placement opportunities for classroom students completing the course.

“We were delighted to give a student the opportunity to develop hands-on workplace experience.” Sophie said. “They performed so well during placement that we offered them a role with us.

“It’s clear that CCG are the right fit for our organisation. They are small, friendly and focused on meeting industry needs. We look forward to having a long relationship into the future.”

At the CCG Celebrates Our People event in June, My Support Australia was presented with the Partner of the Year award. The inaugural award was presented by Board Chair Marianne Shearer, in acknowledgement of their collaborative partnership approach, which has enhanced the teaching and learning experiences of their trainees.

In typical fashion, Sophie reflected the win back to her team, saying “Our team don’t work for us, they work with us. This award belongs to all of us.”