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Customer Service Officer – Warragul

Warragul

Part-time

Application Deadline: 5 May

Three days per week, Wednesday and Friday, third day negotiable. Ability to cover additional days desirable

Note: CCG reserves the right to close the position close early if a suitable candidate is found prior to the advertised closing date.

Community College Gippsland (CCG) transforms lives and livelihoods through learning. While the history of our not-for-profit organisation dates back over 45 years, we are growing and evolving as we enter our most exciting chapter yet. Will you be a part of our future?

We are seeking a highly skilled individual to join our Reception Team in a part-time capacity. The successful candidate will help to ensure compliance and provide high-quality service and support to our RTO and school community, CCG staff and visitors. This role requires excellent communication skills, attention to detail, and the ability to work in a team and individually.

The role

  • Provide general information to clients regarding all aspects of CCG courses and refer them to the relevant CCG enrolment department and or website as appropriate.
  • Check the completeness of enrolment forms and process in our student database (aXcelerate) accurately and in a timely manner.
  • Accurately manage financial records for enrolment fees, invoices and daily reconciliation of receipted monies for banking.
  • Accurately process transactions in our financial management system (Intacct) as directed.
  • Answer all calls and transfer clients to applicable employees for further information where necessary. Relay email messages to staff for follow ups.
  • Greet students, guests and visitors to the organisation. Ensure all visitors sign in and out using the Compass Kiosks and lanyards are issued.
  • Conduct open and close of the reception area including unlocking/locking the building, ensuring the front TV displays the applicable days activities/classes, finalise banking sheets, check defibrillator, ensure all keys and cash tins have been returned and entered and all heaters/aircons/fans and lights have been turned on/off.
  • Other administrative tasks as required, including filing, photocopying, scanning, etc.
  • Act as Communications Warden during emergency procedures and take part in emergency management drills as directed.

Requirements

  • Clear Police check
  • Clear Working with Children check
  • Current Victorian Driver’s Licence
  • Minimum Certificate III in a related discipline (i.e. Business Administration) with relevant work experience OR demonstrated relevant experience in this role. 
  • Prior experience working in an administrative setting. 

Desirable

  • Understanding and knowledge of the VET and school sector.

Benefits

  • Salary packaging as a not-for-profit organisation, allowing increased tax-free threshold
  • Great teams to work with
  • Inclusive environment
  • Purposeful work environment, making a difference in people’s lives
  • Employee Assistance Program

Community College Gippsland (CCG) is a child safe organisation with zero tolerance for child abuse and is committed to the safety and wellbeing of all students. CCG supports and adheres to Child Safety Standards.

United we belong. Together we thrive.

Position Description
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