Customer Service Officer – Maternity Leave Replacement
Warragul
Part-time
Please Note: CCG reserves the right to close the position close early if a suitable candidate is found prior to the advertised closing date.
Community College Gippsland (CCG) transforms lives and livelihoods through learning. While the history of our not-for-profit organisation dates back over 45 years, we are growing and evolving as we enter our most exciting chapter yet. Will you be a part of our future?
We are seeking a highly-skilled individual to join our Copy Centre team for a Maternity Leave cover position. The successful candidate will help to ensure compliance and provide high-quality service and support to Copy Centre customers, CCG staff and industry partners under the direction of the Senior Customer Service Officer. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
The role
- Provide printing, copying and design services to customers in a professional, timely and efficient manner using high volume machines including
- Digital printing, copying, desktop publishing and laminating
- Operate high-volume scanners and image handling software
- Perform binding and finishing work including the safe use of equipment such as paper cutter, hole driller, binder and electric stapler
- Assist in setting and maintaining a welcoming environment for customers, visitors, CCG staff and the community
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues
- Provide product and service information to customers including advice regarding job status and feasibility of requests
- Process orders, returns, and exchanges
- Maintain accurate customer records and documentation
- Collaborate with other departments to ensure customer needs are met
- Continuously improve customer service processes and procedures
Requirements
- Clear Police check
- Clear Working with Children check
- Current Victorian Driver’s Licence
- Minimum 2 years of practical industry experience
Desirable
- Qualifications in Business Administration, Information Technology or Graphic Design
Benefits
- Salary packaging as a not-for-profit organisation, allowing increased tax-free threshold
- Great teams to work with
- Inclusive environment
- Purposeful work environment, making a difference in people lives
- Employee Assistance Program
Community College Gippsland (CCG) is a child safe organisation with zero tolerance for child abuse and is committed to the safety and wellbeing of all students. CCG supports and adheres to Child Safety Standards.
Job posted: